FAQ

Here you can find answers to the most common questions about Cogmed.

What are the system requirements for Cogmed?

Cogmed can be used on the following platforms:

  • A browser with the latest version of Flash Player plugin installed. We recommend the latest version of Chrome, Safari or Edge. Login at mycogmed.com
  • iPad available on Apple App Store
  • Android available on Google Play Store (only older Android versions before 8 are currently supported). We recommend a device with 7" screen or larger.

The program requires a reliable and stable Internet connection.

What will happen after Flash is deprecated in 2021?

We are working on an update of our software that does not rely on the Adobe Flash technology.

Where can I get customer support?

  • For administrative questions (e.g. account and billing), please contact your Pearson representative
  • For tech support, please include your username and a detailed description of your issue to support@cogmed.com