College student finds himself overwhelmed at summer job

Age: 20
Gender: Male
Location: Cleveland, Ohio

Background: A college student from Cleveland, Ohio found working his summer job to be a source of anxiety and even embarrassment. Diagnosed with ADHD in the third grade, he would frequently lose his train of thought and forget to complete seemingly simple tasks. As an employee of a local concession stand owned by his father, this young man was overwhelmed by the very thought of working the cash register because he was afraid he would confuse incoming orders and give customers incorrect change. As a result, he was limited to more menial jobs, such as lugging soda from the van to the stand.

Key challenges:

  • Could not complete simple tasks
  • Lost his train of thought in the middle of normal interactions at work
  • Had trouble thinking on his feet
  • Was afraid of making mistakes at the cash register
  • Was forced to work a more menial position
  • Experienced anxiety and embarrassment because of his attention problems and poor working memory capacity

Training outcomes:

  • Stopped forgetting little tasks like taking out the trash and cleaning up
  • Was able to work at the cash register by the end of the summer
  • Could remember ten orders at once without getting any of them wrong
  • At school he was able to handle the work load with ease
  • Many of the challenges he used to face disappeared
  • He has become much more confident and has newfound ambition in school
*Photos above are not of the actual users whose experience we describe – we understand that poor working memory
is often a hidden weakness that impacts people in a very personal way.
Out of respect for their privacy, we have kept the identities of these people anonymous.